Trade Customers
Join our retail network
Haynes Group Ltd (“Haynes”) Trade Customers Returns Policy (UK & Ireland)
For over 65 years, Haynes has been the home of vehicle repair manuals. Using step-by-step guides and clear diagrams, every Haynes repair manual makes it easy to carry out everything from routine servicing to DIY engine repairs. Detailed walkthroughs and troubleshooting guides show you how to identify and fix common problems, with simple-to-follow instructions written by experts.
With the average age of vehicles in the UK and Europe being 10+ years, customers are proactively seeking to maximise and extend the life of their cars and bikes, especially during the current economic climate.
Taking on a new task can be daunting. That’s why a trusted source of information makes a difference. Haynes DIY manuals generate confidence and loyalty, and DIY consumers who use a manual purchase more parts (a lot more).
The average annual saving of DIY repairs & maintenance is more than £2,000 when using a Haynes manual. Which is why there has never been a better time to be selling Haynes manuals, especially with the recent launch of our new print manuals that incorporate additional online information.
10 new print manuals will be published this year, covering some of the most popular vehicles on the road and all featuring advanced online data covering electrics, wiring diagrams and maintenance schedules.
The complete range of Haynes manuals – including the new manuals – are available to UK Trade Customers with no minimum order level or delivery charges & Export Trade Customers with no minimum order and competitive delivery charges. Full POS including Counter displays that hold the Top 10 Manuals are available free of charge, along a ‘Manuals Available’ sign that displays a QR code to enable customers to view the range.
Why Stock Haynes
- Trusted Brand – A name customers search for and recommend.
- Broad Range – From car and motorcycle manuals to lifestyle and “how-to” guides.
- Strong Repeat Sales – New models and updated editions drive ongoing demand.
- Increases Parts Sales – Haynes is the starting point of all DIY and helps sell all the other parts and consumables.
Haynes is Easy to Work With
Brick-and-Mortar – Competitive trade terms, flexible supply, and dependable fulfilment.
Haynes is developing a new range of retail solutions to help support motorists with maintaining and repairing their vehicles.
Online Retailers – Full metadata, high-resolution images, and quick digital updates for smooth listing and search visibility. Drop-shipping and bulk options available.
Returns made easy
- All returns requests must be submitted to Haynes for prior approval.
- Only authorised returns with a valid Haynes Authorised Returns Number (ARN) will be accepted.
- Returns without an agreed ARN will be refused and the sender may be liable for collection from our distributor together with any associated costs.
- Delivery & packing charges will not be credited.
- No authorisation will be granted for returns:
-
- During the first three months from purchase.
- Once twelve months has elapsed from when the titles were last supplied.
- For any titles not directly invoiced by or on behalf of Haynes.
- For more copies than have previously been supplied.
- Supplied on firm sale.
- Where the titles have been Out of Print (OP) for 3 months or greater.
- Which are damaged or in an unsaleable condition.
- Which were supplied as gratis copies.
- Of Automotive Manuals.
- Of Export Sales.
- Haynes reserves the right to refuse, accept and give full or partial credits on all return’s requests.
- All correspondence and enquires should be addressed to:
- Haynes Group Ltd, Sparkford, Yeovil, Somerset, BA22 7JJ
- All agreed returns should be sent to:
- Wiley Distribution, Returns Department, European DC, New Era Est, Oldlands Way, Bognor Regis, West Sussex, PO22 9NQ
Let’s Grow Together
Stocking Haynes means giving your customers the practical know-how they want—while adding a reliable, profitable line to your physical or digital shelves.
If you require any information on selling Haynes Manuals or asking how Haynes can help grow your parts sales business please don’t hesitate to contact Haynes by phone or email.